A Sarawak Pepper brands offering quality pepper products in Malaysia

Website & Customer Policies

Orders, Pricing & Payment

Customer will receive shipment confirmation once the order has been shipped.

Prices are shown in [MYR] unless stated otherwise.
Applicable taxes, delivery charges or export-related costs will be shown or quoted separately.
Wholesale and export prices may depend on volume, grade, packaging, destination and current commercial terms.
We may cancel or limit an order affected by an obvious pricing error, suspected fraud, unavailable stock or delivery restriction.
Our online Payment service is unavailable, kindly contact us through whatsapp to process the payment order.

01 Delivery & Risks

Delivery estimates are provided in good faith and may be affected by courier operations, weather, remote-area access, public holidays, customs clearance, incomplete addresses or events outside our reasonable control.

All orders will be processed within 1-3 working days
PEPPER SPICE SDN BHD shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control. However, please rest assured we're on your side and will help in any way we can. Office Hours are from Monday to Friday, excluding Public Holidays.

02 Standard Shipping - only applicable to Penisular Malaysia

The standard shipping fee is RM5.00 for the first 3 kg.
For parcels weighing more than 3 kg, an additional charge of RM1.00 per subsequent kilogram will apply.
Sabah, Sarawak & International shipping may contact us for details.

03 Customer Responsibilities

Provide a complete delivery details at the time of purchase (address and contact number).
Store food products according to the instructions shown on the product label.
Inform us promptly if a parcel is damaged, incomplete or appears to have been tampered with.

04

International customers are responsible for confirming local import requirements, permits, duties, taxes and product restrictions. All fees imposed during or after shipping are the responsibility of the customer

Returns, Refunds and Damaged Goods

Due to the nature of food products, a change-of-mind return may not be accepted after a package has been opened, used, damaged through improper storage or otherwise made unsuitable for resale.

05

Reportable Issues

Returns or Exchanges are not accepted. If you receive an incorrect item, damaged packaging, missing products, contact us within 48 hours of receiving the order, together with clear image evidence and order details.

Provide your order details.
Describe the issue clearly.
Attach photographs and video of the parcel, shipping label and affected product.
Keep the product and packaging until we complete our assessment.

Where a claim is approved, the available remedy may include replacement, partial refund or full refund, depending on the circumstances and applicable consumer rights. Approved refunds are normally returned through the original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

PEPPER SPICE SDN BHD reserves the right to deny a refund or exchange if the product(s) does not meet the Return Policy requirements above.